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State Farm customers are a satisfied and dedicated bunch, but is the insurer’s auto policy worth brand loyalty? Read on to find out.
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Boston-based Marcos Cabello is a personal finance reporter for NextAdvisor and Company. Marcos has covered cryptocurrency, investing, banking and the US economy, among other personal finance subjects. If you can’t find Marcos behind a computer screen, you can probably find him behind another screen, playing the latest Nintendo Switch title, watching the latest TV show, or reading a book on his Kindle.
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State Farm is known for its nationwide presence in addition to high prices and high customer satisfaction ratings. And the carrier has expanded coverage for rideshare insurance for Uber and Lyft drivers. Here’s how to determine if State Farm is a good choice for you.
State Farm is the largest national insurer by market share in the U.S., according to the Insurance Information Institute. This carrier serves all 50 states and Washington DC, in addition to a few provinces in Canada. However, does the quality of its auto insurance policies match its size? We are here to find out.
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In addition to wide availability and multiple insurance products, State Farm offers affordable rates, sometimes hundreds of dollars below the national average. If you’re looking to buy your first policy or switch carriers, State Farm is a worthy contender.
State Farm customers J.D. Very satisfied with the carrier’s service based on Power Surveys’ high customer satisfaction scores (more on that below). With lower than average rates, this insurer can save you money. State Farm has a solid list of discounts, from a telematics program to a special discount for young drivers.
You can also take home, renters, boat, motorcycle and auto insurance and bundle them for additional savings.
While State Farm has a robust list of coverage options, not all are available. For example, the carrier does not offer gap insurance, which can be useful if you lease or finance a vehicle. Gap coverage helps you pay if your car is seriously damaged or a total loss in an accident, covering the difference between your car’s market value and what you owe on it.
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Additionally, while the carrier has active policies in all 50 states, it does not currently offer new policies in Massachusetts or Rhode Island.
Another disadvantage of signing up with State Farm is that accidents are unlikely to be forgiven on your policy. To be eligible for State Farm Accident Forgiveness, you must be a State Farm customer and have been accident free for nine years. If you’re a young driver and haven’t had much time behind the wheel, it’s tough. By comparison, Geico offers accident forgiveness after five accident-free years — or you can buy the feature outright. Progressive’s policy comes with a “minor accident waiver” that automatically covers claims up to $500.
Whether you have a clean driving record or you’re adding a teen driver to your policy, signing a policy with State Farm can save you money because the carrier’s costs are hundreds of dollars below the national average. The average annual premium for a State Farm account is $1,561 – $210 below the national average.
State Farm offers almost every major type of coverage you might need for an auto policy. Here are some of them:
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In general, customers are satisfied with the state farm’s services. J.D. According to Power’s survey, the carrier scored 892 out of 1,000 points, compared to the industry average of 880. Also, customers J.D. Highly satisfied with the digital shopping experience at State Farm, ranking third in this category in Power’s Digital Experience Survey.
Along with a high rate of customer satisfaction, State Farm generates few complaints nationwide. The carrier is indexed at 1.18 by the National Association of Insurance Commissioners. (A score of 1.00 is the industry average; an index of 2.00 means the company has twice as many complaints.)
State Farm’s telematics program, Drive Safe and Save, monitors how much and how safely you drive. You get an initial discount just for signing up for the program, and you can save up to 30% on your bill based on your driving behavior. There are two ways to participate in the program: You can sign up and use the State Farm smartphone app, or if you own a 2020 or newer Ford or Lincoln, you can use the FordPass or Lincoln Way app to connect to the program.
In addition to the best auto insurance options, State Farm has many other insurance products (including boat, home, motorcycle and auto). If you want, you can collect all your policies under one roof and simplify the whole process.
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Reviews insurance carriers and products through a comprehensive comparison of established criteria. For auto insurance, we examine average annual premium rates for comprehensive coverage, consumer complaints, collision repair scores, carrier financial strength, auto claims settlement and overall customer satisfaction. Our information comes from many sources.
Auto insurance rates come from Bankrate, which collects data using Quadrant Information Services. We also use JD Power’s annual surveys, which collect data on customer auto claims and overall satisfaction.
Consumer complaints are welcome
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