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Room Reservation Agent Job Description – Customer service agents are often the first (and sometimes only) people a customer interacts with when contacting a business. So, in many ways, a good customer experience depends almost entirely on a company’s support team.
Does this sound challenging? If so, consider a career in customer service. Now is a good time to do so, as more and more companies are investing in customer service to differentiate themselves from the competition.
Room Reservation Agent Job Description
But before you can solve customer problems, you need to start with your customer service resume.
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What does an effective resume look like? Here are customer service resume samples and templates from our friends at Resume Genius that fit everything you need to know on one page.
Have you heard the saying “show, don’t tell”? Adding metrics to your resume will give you a better picture of your performance. Solid numbers will show the hiring manager not only where you’ve been successful in the past, but also what you can achieve in the future.
In the resume example above, the rep says they “make 90+ calls every day,” which sounds more effective than saying they “make a lot of calls.” A specific number makes their experience more specific.
It’s important to tailor your resume to every job placement. For example, if the company is looking for a customer service representative who is fluent in Spanish, you’ll want to put that at the top (as the interviewer did in the sample resume above).
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If you don’t check every box or have a long list of professional accomplishments, focus on the most important activities and attributes that come back to your job description. Describe your work experience in detail and highlight the skills you value (eg, problem solving, communication, and flexibility). This will help a potential employer see how your experience and skills can translate to a new job.
Hiring managers are busy and may take seconds to scan your resume before deciding it’s worth a closer look. So, you want to make sure that your relevant skills and experience are excellent. The hospitality example above is done with eye-catching green bubbles that indicate the applicant’s knowledge of key skills.
If you’re applying for a supervisory position like the candidate above, a customer service manager resume should demonstrate your leadership experience and dedication to customer satisfaction.
As you look to take the next step in your career, your resume should reflect growth and professionalism. In this organized, easy-to-read resume sample, an applicant transitioning from cashier to cashier demonstrates the initiative and ability to increase responsibility.
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Including hard numbers like “average daily average of 92 actions” gives a potential employer a good idea of what you’re capable of.
The ability to convert new customers into repeat customers is an important skill in retail, and the above resume demonstrates that the applicant has accomplished this in previous roles. This should immediately get the hiring manager’s attention.
Another way to get a hiring manager’s attention is to show how you’ve helped other employers increase sales or save money (as the applicant did in the resume sample above), especially if you have the credentials to back up your claims.
If you’re looking for a leadership position, you need to demonstrate to the hiring manager that you have the same work experience that this applicant did. It’s also important to include used software so a potential employer knows you can hit the ground running and don’t need a lot of technical training.
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A good resume (like the one above) starts with the most important information because it will quickly grab the hiring manager’s attention. For example, you may have graduated from a top-ranked university, but if that’s not what gets you hired, the education section should be low on the page (and you don’t need to include your GPA).
Focusing on your relevant skills and experience not only shows your hiring manager that you’re a worthy candidate, but that you respect their time.
Learn how to create great customer experiences that lead to loyal customers, word of mouth, and increased revenue.
It’s desirable to carry over all of your previous work and all of your customer service skills, but it’s not necessary. It can even do more harm than good, for example, if you use a small font to fit everything on one page, no one will be able to read it. Follow these best practices at the end (and eventually land the interview) to increase your chances of making the first cut.
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In addition to the basics, your resume should demonstrate to the hiring manager that you have the interpersonal skills necessary to provide an excellent customer experience. Here are the top customer service skills, attributes, and experiences employers want in a support agent or manager.
Building great customer relationships is key to a company’s success, and customer service representatives are key to building great customer relationships. Customer centricity means putting the customer at the center of everything you do.
Today, thanks to companies like Zappos, an online retailer that has made customer centricity a core value, this line has reached its peak. While customer service reps are rated for speed at some companies, Zappos allows its reps to wait as long as the call is needed—the record for the longest Zappos customer service call is 10 hours and 51 minutes.
The idea of customer centricity also runs deep. “I have to have someone who is smart and technical,” says Jonathan Brummel, director of enterprise support. “But I don’t hire them for the deep technical bench and talent. What I hire is heart, soul, passion, fire, integrity, self-discipline, leadership, communication skills, hunger to learn and a deep desire to serve. “
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Hiring managers are looking for agents who are committed to helping others and who want to provide excellent service. So include the time you went above and beyond for a client or colleague in your cover letter or in the experience section of your resume.
Aside from basics like your contact information and education, your work experience is one of the most important things to include on your professional resume. Start with the last position and list your customer-facing roles.
Coaching is the ability to accept and act on constructive criticism and feedback. This is an important skill because no one is perfect. Your employers know you will make mistakes, but more importantly, they want to know how you will respond when they do.
Brummel: “I tell my team, ‘Look, I’m throwing stuff every seven minutes, and you’re going to throw stuff.’ It’s not good to make a mistake. Let’s learn from it and bring it to the team as a source of strength. It’s our job to figure out what happened and help the team avoid the problem next time. “
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While etiquette is something you learn during interviews, you should keep it in mind when writing your resume and cover letter. Sharing a learning experience or explaining how you improved your work is a great place to start.
Good customer service practices don’t just involve answering questions. Additionally, making a customer feel heard requires the ability to communicate effectively. Show case managers you can connect with clients by demonstrating these valuable skills:
These soft skills can go a long way in turning a negative experience into a positive one, so they are key to building customer loyalty and achieving customer service.
Creating a unique resume takes time and effort, but it’s an important part of your journey to success. Implement your resume with tangible metrics, bullet points, and the right keywords for a job interview.
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