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A remote customer service job sounds like a great way to make money without leaving your home—until your phone rings, your kids start screaming, the dog starts barking, and the neighbor decides it’s a good time to mow the lawn.
Chat Agent Work From Home Jobs
Fortunately, several companies now offer chat jobs from home, where you provide customer support without picking up the phone. If this type of work sounds like a good fit for you, read our list of the best companies to work for.
Live Chat Agent Needed
It is important to note that there is some crossover between traditional customer service jobs and working from home. In this article, we only cover companies that primarily offer chat-based work and regularly hire chat agents.
In some cases, these positions require employees to provide at least telephone customer support. We’ve noted whether this is true for each option below and have excluded options where phone support is a key aspect of the position. If you’re interested in these types of roles, check out our list of the best home-based customer service jobs.
In ranking the interview jobs below, we considered whether they hire US-based agents, whether the company has a good reputation based on employee reviews, and the salary and benefits package they offer. Note that salary data is taken from employee self-reporting on various platforms such as Reddit, Indeed, and Glassdoor.
$15/hour for US-based operators ($16 if you’re bilingual). $11 per hour for non-US operators
Online Jobs To Work From Home / Remotely And Get Paid
Smith.AI works with small and medium-sized businesses, helping them manage customer contacts (both on the phone and online) that in-house support staff are too busy to handle. Smith.AI employs full-time and part-time virtual administrators to take calls and respond to chat and email messages, and these full-time employees are eligible for health care benefits.
This is more of a virtual assistant position than some of the pure live chat agents in the jobs listed below, but we’ve ranked it #1 because of the company’s excellent reputation.
Zapier sets itself apart from the other options on this list by offering its customer service representatives a generous compensation package, paid time off, and a supportive company culture. No wonder they have a lot of happy employees and very few jobs. Zapier rarely hires customer champions, and when they do, it’s pretty competitive.
Apple’s live chat agents appreciate Apple’s culture as well as decent pay rates. Employees also have a warehouse program and insurance.
Best Work From Home Jobs To Apply For In 2021
If you’re looking for a full-time chat support job with benefits, becoming an Apple in-house support advisor (i.e. chat support specialist) could be a good move. But if you’re looking to get your foot in the door with Apple to move up the corporate ladder, that’s probably not going to happen. several reviews note that customer support staff have limited upward mobility within the company.
Provide customer support for Amazon purchases and services. You can help with returns, technical support, connecting devices and more.
Employees say Amazon has high performance expectations but offers excellent training and a good company culture.
Visit the Amazon Customer Service Associate Careers page and explore the different positions available in our Amazon Work From Home Guide.
Text Chat Operator Jobs From Home Hiring Now!
Amazon hires chat agents in more than ten languages in several countries. They also provide you with computer equipment, so if you don’t have a great technical setup, this can still be an option – just make sure you have a wired internet connection with the required internet speed. You’ll probably have to answer a few customer service phone calls as well.
OutPlex provides voice and chat support for a variety of industries such as healthcare, retail, finance, travel, broadband and more.
Employees enjoy a relaxed atmosphere and flexibility with breaks, although the customer service aspect can be stressful.
OutPlex uses chat support agents in a variety of industries. They also hire bilingual support agents, and the typing requirements are slightly more relaxed if you speak both English and Spanish. To become an OutPlex agent, you must be using a Windows computer (sorry, Apple users).
Remote Customer Service Jobs Are On The Rise
LiveWorld agents love working from home, but complain about the lack of hours and benefits.
At LiveWorld, you are the face of major companies in their direct messages on social media. You’ll interact with customers, escalate issues, reject or approve posts, and more. As it is based on social media platforms, you need prior experience working in a social channel.
There is little and conflicting information about SiteStaff salary. One blog says $10 an hour (but doesn’t provide a source of information) and Indeed only has salary points of around $40,000-$45,000 a year, which would be double that amount.
SiteStaff is a supposedly top-notch chat service that advertises that their chat operators are fluent in English and have college degrees. Chat operators also need to be compassionate as SiteStaff works in sensitive industries such as aged care. They also offer some on-site positions in their Denver office.
Companies That Hire For Remote Customer Service Jobs
As an independent contractor on the Arise platform, you choose your clients, who can be in any industry.
Reviews of Aris are mixed. Some agents like the flexibility to set their own hours, while others complain about technical issues and insufficient unpaid training.
Arise works a little differently than other work-from-home chat support companies: they offer a chat support platform that is used by several different customer service companies. You sign up to Arise and create your own little call center right in your home.
As an independent contractor you have to pay $39.95 to use their platform and unfortunately there is no trial period. Arise posts a board full of customer opportunities so you can connect with companies that need your chat support services. This is similar to Upwork’s freelance model.
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As a sales conversation specialist, you will build relationships with customers, help them with technical issues and increase sales.
Site123 is a website building platform company based in Israel. As a Sales Chat Specialist, you’ll be helping customers with questions about building their websites, so you’ll need a background in web development for this position. Knowing other languages (both spoken and computer languages) is also helpful. Even though this is a global company, you will work on regular US business days.
There are several complaints that ModSquad doesn’t pay as well as a regular call center job and that workers have to struggle to get enough hours.
A remote company that’s been around since 2007, you don’t have to worry about ModSquad turning your chat job into an office-based role—a surprisingly common occurrence in the industry.
Jobs Where You Can Work From Home Without A College Degree
ModSquad agents moderate all kinds of online content, including social media platforms, online forums, message boards, and more. The pay varies depending on the project you choose, but is lower than many other chat-based jobs.
Ginger coaches are quite satisfied with their jobs, although some report being frustrated by poor management or unrealistic job expectations.
Meditation app Headspace recently partnered with Ginger to offer conversational mental health care. This includes everything from teaching stress management strategies to psychological therapy, so this remote job is only available to trained and licensed mental health professionals.
You answer interview questions from multiple companies and hold up to three interview sessions at once.
Customer Service Jobs You Can Do From Home
Employees generally have a good opinion of the chat shop. Most of the complaints are due to heavy workload and marginal salary.
You can view jobs here, but be sure to read the dos and don’ts before applying.
The Chat Shop is a UK-based company, but they hire representatives from Florida, Georgia, Tennessee and Texas. Their typing standards are quite high as they expect you to be able to type 65 words per minute with 97% accuracy. Additionally, they expect that number to jump to 80 words per minute after training.
Quebec-based CrowdChat hires people to chat in both French and English. CrowdChat emphasizes turning your chat conversations into sales conversions, so as a chat operator you might not just be answering support questions, but also informing people about a product or service and trying to close a sale.
Work From Home
Most Support.com customer service representatives are not satisfied with their jobs. They feel overworked (both in stress and hours) and underpaid.
Support.com provides customer and technical support through its network of remote chat agents. They’ve been in business since 1997, so their reach is wide and deep. The company operates in many industries such as healthcare, gaming and entertainment, fintech, government and more. They provide technical support, lead generation, in-game moderation, and customer retention—and that requires chat agents.
This can be a bit tricky as each company names their chat agent jobs differently. Maybe you’re looking for positions called home chat agent, customer success specialist, customer champion or just customer
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